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What should I do if my property is damaged or stolen?

Never Fear™ — we will process your claim as quickly as possible. If you encounter any problems in processing your claim, please email us for an immediate resolution.

  • Report any burglary or theft to the police immediately. Ask for a copy of their report.
  • Download a claim form (PDF) to fax or mail to us, or for fastest service, file your claim online.
  • Protect any damaged property from further damage - Do not dispose of it until your claim has been processed.
  • If you have access to a digital camera, take pictures of the damaged property; email the images to us. Always include your complete contact information and policy number with the claim information.
  • If you do not have a digital camera, take regular photos (disposable cameras are cheap and easy to use) and attach them to your written claim.
  • Gather all of your receipts, credit card statements or other proofs of purchase or ownership for each damaged or stolen item.
  • Fax the completed claim form to us at (678) 832-4910 or mail it to 316 Maxwell Rd., Suite 100, Alpharetta, GA 30009. Email digital pictures to claims@CollegeStudentInsurance.com.

Your completed claim will be processed promptly. Please allow up to 30 days for processing.

Fraud Warning: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and / or fines. In addition, an insurer may deny insurance benefits if false information materially related to a claim was provided by the applicant.

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